Moonah Health and HIPAA Compliance:

Ensuring Patient Privacy with Our Healthie Platform

At Moonah Health, we take patient privacy and security very seriously, and we are committed to adhering to HIPAA (Health Insurance Portability and Accountability Act) standards in all of our telehealth operations. To ensure that all patient data is securely stored and managed, we have chosen the Healthie platform as our primary tool for telehealth consultations, patient management, and documentation.

Here’s how the Healthie platform helps us maintain full HIPAA compliance:

Why Healthie is HIPAA-Compliant

The Healthie platform was designed specifically with healthcare providers in mind, ensuring that all aspects of data storage, communication, and patient interaction comply with HIPAA’s strict regulations.

• Encrypted Data Storage: All patient data, including medical records, treatment plans, and communication history, is securely encrypted. This means that sensitive information is protected both at rest and in transit, safeguarding it from unauthorized access.

• Secure Communications: The platform allows for secure messaging, file sharing, and video consultations, ensuring that no patient data is transmitted over unsecure channels. All communication through Healthie is encrypted, ensuring privacy during telehealth sessions.

• Audit Logs: Healthie maintains detailed audit logs, which track who accesses patient information and when. This ensures transparency and accountability, essential components of HIPAA compliance.

• Patient Consent Management: Patients are required to provide electronic consent before participating in telehealth services, which is securely stored within the platform. This ensures that all legal requirements for informed consent are met before any care is provided.

How Moonah Health Ensures HIPAA Compliance

By using Healthie, Moonah Health ensures that every step of the patient care process adheres to HIPAA guidelines. However, as a provider, your actions also play a crucial role in maintaining compliance. Here’s how we ensure that we meet and exceed HIPAA standards:

• Patient Information Security: Always log in through secure connections, and make sure to log out when you’ve completed your consultations or documentation. This prevents unauthorized access to patient data.

• Secure Documentation: All notes and records should be kept within the Healthie platform. Do not store patient information outside of this system to avoid any potential breaches.

• Confidentiality During Telehealth Sessions: Always conduct telehealth consultations in a private setting to ensure that no unauthorized individuals can overhear or access patient conversations.

• Moonah-Branded Zoom Background: Ensure that your Moonah-branded background is displayed during telehealth consultations. This not only maintains a professional appearance but also reinforces the secure, trusted environment we provide through our telehealth services.

What This Means for Providers

As a Moonah Health provider, you can confidently use the Healthie platform knowing that it is designed to meet all HIPAA requirements. Your responsibility is to ensure that patient information is only accessed through secure methods and that you follow all internal protocols for patient privacy.

• Best Practice: Always review patient data and conduct consultations within the Healthie platform. Avoid using any non-compliant tools or methods for sharing patient information.

• Stay Vigilant: If you suspect any potential security issue or breach of patient privacy, report it immediately to Moonah Health’s compliance team. We take all concerns seriously and will act promptly to resolve any issues.

By combining the secure features of the Healthie platform with Moonah Health’s strict privacy protocols, we ensure that all telehealth services are delivered in a fully HIPAA-compliant manner. This protects our patients’ sensitive information and allows you to focus on providing high-quality care without worrying about compliance risks.

Should you have any questions about HIPAA or the Healthie platform, feel free to reach out to the Moonah Health support team for further guidance!